Refund Policy
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be unopened
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
- In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Sale and clearance items
Kindly reach out to us via email or contact our customer service to arrange the return of the items. We will assist you with processing your return or exchange. Please ensure the items are securely packaged to prevent damage during transit. If the products are found to be damaged or used beyond what is necessary for a reasonable inspection, we may decline to issue a refund.
Shipped Products
Kindly reach out to us via email or contact our customer service to arrange the return of the items. We will assist you with processing your return or exchange. Please ensure the items are securely packaged to prevent damage during transit. If the products are found to be damaged or used beyond what is necessary for a reasonable inspection, we may decline to issue a refund.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form.
